Adam & Eve Lubbock Return Policy

Final Sale
For hygienic and safety reasons, the products we sell are not eligible for return or exchange. We will ensure your product works as it should before you purchase it and leave the store.

Defective Apparel
We make every effort to check our apparel for defects before selling it. However, catching weak seams, missing clasps and other small details is not always easy - and in the case of packaged lingerie, it's simply not possible. If you purchase lingerie in-store and then find a defect, please bring us your receipt and the un-worn item(s) with packaging and/or tags within 7 days of purchase and if eligible, we will exchange it or give you in-store credit to put towards something else. We will then dispose of the defective item.

Please note: Sales Associates are not authorized to accept any returns or exchanges; they must get approval from Management in these unique situations. Also please keep in mind; worn and used apparel will not be considered defective.

Manufacturer Warranties
While we are not able to offer replacements on defective merchandise, a growing number of toy manufacturers provide warranties against defects in material and construction. If you need assistance registering for a warranty, or making a warranty claim, please let us know and we will be happy to assist you to the best of our ability.

Thank you for your understanding of our Return Policy. It is in place to protect you and make sure you have complete peace of mind that you are the first person to own and use whatever you buy in our store! If you've got a situation that you're not sure fits into our Return Policy, please let us know. We'll always hear you out and see what we can do.

Location Features

  • Appointment required
  • No
  • Credit cards
  • Discover, VISA, MasterCard, American Express
  • Curbside pickup
  • Yes
  • Debit cards
  • Yes
  • Identifies as women-led
  • Yes
  • In-store shopping
  • Yes
  • LGBTQ friendly
  • Yes
  • Mask required
  • No
  • NFC mobile payments
  • Yes
  • Staff required to disinfect surfaces between visits
  • Yes
  • Staff wear masks
  • Yes
  • Transgender safespace
  • Yes
  • Wheelchair accessible entrance
  • Yes
  • Wheelchair accessible parking lot
  • Yes